Privacy Policy
Last updated: 2025
Overview
Redlands Private Clinic Pty Ltd ("we", "us", "our") operates Redlands Speciality Suites and is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and manage personal information about you when you visit our website, contact us or use our services.
Information We Collect
We may collect the following types of personal information:
- Name, address, phone number and email address
- Health and medical information (when you engage with our clinical services)
- Referral details from your treating practitioner
- Enquiry details submitted through our contact form
- Technical data such as IP address and browser type when you visit our website
How We Collect Information
We collect information directly from you when you:
- Contact us by phone, email or via our website contact form
- Book or attend an appointment at our clinic
- Provide information through your referring GP or other healthcare provider
Why We Collect Your Information
We collect personal information to:
- Provide and manage clinical services
- Respond to your enquiries
- Schedule and manage appointments
- Communicate with your referring practitioner
- Comply with legal and regulatory obligations
- Improve our services
Disclosure of Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information with:
- Other healthcare providers involved in your care, with your consent
- Third-party service providers who assist us in operating our practice (e.g. practice management software), under strict confidentiality obligations
- Regulatory bodies where required by law
Health Information
We understand the sensitive nature of health information. We handle all health records in accordance with the Privacy Act 1988 and applicable health records legislation. Access to health records is restricted to authorised clinical and administrative staff.
Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, modification or disclosure. Our systems use secure, encrypted connections and access controls.
Access and Correction
You have the right to request access to, or correction of, personal information we hold about you. To make such a request, please contact us using the details below.
Website Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings; however, this may affect some functionality of the site.
Contact Us About Privacy
If you have questions, concerns or a complaint about how we handle your personal information, please contact:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
